Returns & Exchanges

At Engwe, we stand by the quality of our electric bikes and want you to ride with confidence. If you are not completely satisfied with your purchase, you can initiate a return or exchange within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Bike

Securely pack the e-bike in its original packaging, ensuring all accessories, manuals, and tools are included to avoid restocking fees.

3

Ship It Back

Affix the provided shipping label to the box and drop it off at an authorized carrier location or schedule a pickup for larger freight items.

4

Inspection and Refund

Once our technicians inspect the returned item for any damages, we will process your refund or exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing